An existing order.
Sign in to view order details, delivery progress and available contact options. Have your order reference ready.
View your orders ↗LET’S GET YOU TO THE RIGHT PLACE
A little help goes a long way.
Have a question about an order, your store or working with HelaRider? Start with the options below.
Shop local · Order online · Pay on delivery
THE HELARIDER WAY
How can we help?
Your merchant account.
Sign in to manage your store and check incoming orders.
Merchant workspace ↗Delivering with us.
Open your rider workspace to check delivery details and available jobs.
Rider workspace ↗A FEW HELPFUL ANSWERS
Before you reach out.
A direct support email has not been published yet. Order contact options appear in your signed-in order details when available.
How do I place an order?
Select Order, create an account or sign in, choose a store and add items to your cart. Enter your address and get a delivery quote before confirming.
Can I pay online?
Payment is currently collected on delivery. Review your total at checkout before placing an order.
Where do you deliver?
Browse the marketplace to see participating stores. Delivery quotes depend on your store and delivery address; availability can change.
Can I cancel my order?
Open your order details. A cancellation button appears when cancellation is available for the current order status.
How do I become a merchant?
Explore the For business page for the available tools. Existing merchants can sign in to the merchant workspace. New account enquiries can use the published support contact when available.